Government service sites monitored by Community Partners (CPs) practicing CBM, for improved and more responsive service delivery with 4 government service sectors: SASSA & Health (service users majority women), Local Government and Home Affairs.
The Black Sash model of Community Based Monitoring is an excellent example of how civil society and service users can contribute both to improved service delivery and to democratic governance.
Improved service delivery is achieved through facilitating state-community partnerships to monitor and enhance programme implementation at the level of the service centre or facility level. A lack of service delivery is scaled up to an appropriate higher level of government.
Democracy is improved by empowering local activists and service users to participate at the local level, and building alliances amongst civil society organisations.