Stop SASSA-CPS Debits Campaign

MEDIA STATEMENT BY THE MINISTER OF SOCIAL DEVELOPMENT, MS BATHABILE DLAMINI, MP ON THE OCCASION OF THE MEDIA BRIEFING ON UNAUTHORISED DEDUCTIONS

Thursday, 11 September 2014

When we designed the new payment system for social grants, our intention was to ensure that the poor and vulnerable in our society access their constitutional entitlements with dignity.

The new payment system sought to facilitate financial inclusion so that social grant recipients had access to bank accounts that would allow them to access their funds safely within the framework of the financial infrastructure that all of us enjoy.

It was also our intention that through banking the poor, we would reduce their vulnerability from the greed of money lenders or omashonisa who charged exorbitant interest rates. The new system was also geared towards closing the leakages associated with the old cash-based payment system and rooting out fraud and corruption.

While we have made significant gains in all of these areas, it became clear that the entrance of the SASSA payment card into the open loop banking system provided for a new frontier of exploitation of the most vulnerable members of our society.

In my Budget Vote speech to Parliament in July this year, I indicated that I had received many complaints from beneficiaries about deductions that they had not authorised. These include loan repayments, prescribed debt, multiple funeral schemes, advance electricity and airtime, often without their knowledge or consent. Our investigation found cases of multiple deductions involving Old Age Grant. In one case, a beneficiary's account was debited for "airtime" by different network companies.

I want to take this opportunity to reiterate that Government does not provide any loans or extend credit to grant beneficiaries through the SASSA card. Also, Government does not endorse or support any financial services products such as short and long term insurance, funeral schemes or cellphone airtime.

Ladies and gentlemen, this growing national phenomenon of unlawful and immoral debit deductions is unacceptable in the sense that while some of these deductions may be technically legal, they remain immoral as they serve to rob the poor from the resources that we as South Africans provide for them, to meet their basic needs. Worse still, the money lenders do not even carry out appropriate risk and affordability checks as required by law. This exacerbates their vulnerability and in turn drives borrowers into a vicious cycle of never-ending debts.

Based on the growing number of complaints from social grant recipients made directly to me and those submitted to NGOs, I appointed a Ministerial Task Team (MTT) in February 2014. The Team is made up of representatives of Black Sash, the Association for Community Advice Offices in South Africa (ACAOSA), other civil society partners, DSD and SASSA. It was mandated to explore the nature of the deductions, provide recommendations to stop them, and ways to ensure that grant recipients had access to appropriate recourse.

I must at this point also indicate that I recently received an enquiry from the Public Protector on this matter.

On August 27 2014 the Ministerial Task Team (MTT) submitted a report to me with their findings and recommendations.

The following issues emerge from the report: Since 2012 when the contract to pay social grants, was awarded to Cash Paymaster Services (CPS), a wholly owned NET 1 subsidiary, the rate of debit deductions from grant beneficiaries appeared to increase significantly. These deductions were made from SASSA-branded Grindrod bank accounts into which the social grants are paid.

The Team found evidence of other financial institutions that may be linked to Net 1 holdings which is a holding company of CPS that offer financial products including micro-loans to grant beneficiaries.

The deductions associated with these products are then deducted via EFT payment system within the national payment system.

These practices are in contravention of the Social Assistance Act, Regulations of the Social Assistance Act and the SASSA Act. The legislation allows for the social grants not be burdened or ceded and allows for one deduction not exceeding 10 percent for funeral insurance only. Furthermore, the contract compels CPS to protect the confidential information of grant beneficiaries, including biometric data gathered during re-registration in 2012.

It appears that loan repayments are pre-loaded before the social grant amount is transferred into the bank account of the beneficiary. Also, access to grant beneficiaries' confidential data - including identity numbers, bank account and contact details, biometric data, appear to fuel the marketing and sale of financial products including loans, the Umoya Manje products of advance airtime and electricity coupons.

What is more alarming is that civil society brought to the attention of the MTT that even debit deductions were made for the purchasing of water, which is a free basic service. Emerging evidence from the case studies presented during the MTT working sessions revealed that "Big Sharks in suits are now in the tank" with almost unrestricted access to funds in the bank accounts of grant beneficiaries.

They loan money to the poor specifically those with debt problems and those who have never applied for loan before. This is in opposition to one of the intended outcomes of the new payment system which was to protect social grant recipients from the predatory practises of loan sharks and other illegal acts of lending money.

Many social grant beneficiaries have struggled, with very little success to secure recourse. Disputes lodged with the bank and the service provider take months to resolve. Debit deductions for loans are in most instances disputed by CPS officials. They often claim that loans were granted using biometric data. Also, promises to refund deducted amounts are often not kept and many beneficiaries are kept waiting for their money.

The refunds exclude interest or service fees and the additional bank charges. Seeking recourse appears particularly challenging and expensive for those living in rural areas. Besides having to fork out additional transport fees to get to their nearest service point to lodge a complaint, there are airtime costs associated with calling what is supposed to be a Toll Free number.

Many grant recipients resort to seeking the help of their local advice office or community based organisation or just give up. All social grants are paid into banks accounts. Ten million bank accounts service 16 million beneficiaries, these accounts are at risk as 'ambush' marketing and fraudulent sales is on the increase.

Currently, these accounts appear to have little security, fraud or risk protection against these acts of illegal money lending practices. It is of great concern to me that these deductions are eroding the gains made by our democratic government over the past 20 years in term of the progressive realisation of social security and its impact on reducing poverty and inequality. The impact of the deductions has seriously compromised the dignity of grant beneficiaries. It continues to fuel indebtedness which reduces the quality of life of the poor.

The social assistance grants provide poor households with the means to meet their basic needs, especially food and we cannot allow these solidarity funds to be eroded to enrich a few unscrupulous business people. We need to restore the confidence in the social grant payment system.

As the responsible Minister, I accept all the recommendations made by the MTT, some of which are detailed below. The Ministry of Social Development, the affected government departments and civil society will work together to realise the following:

• design and implementation of a SASSA-owned and controlled recourse system in place to ensure that unlawful and immoral debit deductions are stopped and refunded with interest and bank changes, and where necessary backdated to 2012.
• SASSA and DSD will ensure that CPS, which according to the Constitutional Court judgment is performing a state function through the payment of social grants, complies with all the relevant legislation and regulations. This will include measures that will restrict third party creditor access to the social grant bank account
• the payment systems must be designed in such a manner that social grant beneficiaries' bank accounts are off limits to creditors.
• DSD and SASSA block and reverse with immediate effect any debit deductions for Umoya Manje services, loans and any other financial service providers other than legal 26A deductions.
• DSD, South African Reserve Bank, the Competition Commission and the National Treasury, need to scrutinise the imminent Grindrod Bank/ Bidvest sale and intervene decisively if necessary, to protect the 10 million social grant beneficiaries' bank accounts from further unlawful and immoral debit deductions and abuse of their confidential information.
• We will engage with the South African Reserve Bank to issue a Directive in terms of Section 12 of the National Payment System Act, in the public interest, to protect the SASSA bank accounts and confidential information of grant recipients.
• DSD will strengthen the Social Assistance Act Regulations, and related legislation to stop the use of social grants as collateral for loans and hold reckless lenders to account. DSD and SASSA as the mandate carriers for social security will work collaboratively with the Department of Trade and Industry, the National Credit Regulator, and other government departments and public entities, to enforce the changed legislation.
• We will also move speedily to establish the Inspectorate for Social Assistance as envisaged in the Social Assistance Act of 2004.

The Ministerial Task Team will continue to monitor and ensure the implementation of the recommendations by the respective parties and to report periodically on progress against targets. As Government we have both a legislative and moral duty to take action against those who feed ruthlessly on the vulnerability of the poor.

Click here to read the earlier updates to the campaign

 If you are having difficulties with deductions from your grants, please contact our Helpline on 072-66 33 739 or email   This email address is being protected from spambots. You need JavaScript enabled to view it. .

 Background and Campaign History

In July 2011, the Black Sash Community Monitoring and Advocacy Project (CMAP) began to uncover violations of Norms and Standards at pay points, as well as evidence of irregular, unauthorised and undocumented third party debit deductions from the social grants beneficiaries’ bank accounts. We have brought these violations to the attention of SASSA and the Department of Social Development as outlined below. We launched the Stop SASSA-CPS Debits Campaign, in 2013, to draw attention to the crisis of debit deductions with the view to find a remedy that will stop the pilfering of grant beneficiaries' bank accounts and protect their social security benefits.

Click here to read more about the background and timeline of the campaign

In October and November 2013 the Black Sash and partners launched the ‘Stop SASSA-CPS Debits Campaign’. .

Black Sash calls for:

  1. Amendments to the Social Assistance Act to make it illegal for any debit deductions from the bank accounts of social assistance grant beneficiaries and to criminalise the use of social grants as collateral by lenders. Parliament amends the National Credit Act and related legislation so that social assistance grants are not considered as income.
  2. The in-sourcing of social assistance grants back to SASSA given the endemic violations of service level agreements and that this is the primary responsibility of SASSA and the Department of Social Development, not to be outsourced.
  3. The Department of Social Development (DSD), SASSA and third party service providers to be held individually and jointly accountable for debit deductions from grant beneficiaries banking accounts. The Department of Social Development and SASSA carry government’s mandate for the implementation of the social security system in line with the legislation and policies and have to ensure that SLAs do not dilute or negate any rights, regulations, norms and standards as required by law. SASSA has an obligation to ensure that service level agreements with third parties protect the rights of grant beneficiaries to full payment and the integrity of the beneficiary database (government’s intellectual property) from illegal bank deductions that place vulnerable households at risk.
  4. The Department of Social Development, SASSA and third parties to be responsible for providing recourse and compensation for these deductions. We argue that the onus should be on SASSA firstly and legally, so that whoever they have a service provision agreement with, they must ensure that other third parties do not infiltrate their payment system legally. Moreover, with regards to ensuring that the rights of the child are protected, it is the duty of parents/caregivers and the State to protect this money for the child/children’s needs.
  5. The Minister of Social Development to establish the long overdue and much needed Independent Inspectorate, that would among others, conduct investigations; ensure the maintenance of the integrity of the social assistance frameworks and systems; execute internal financial audits and audits on compliance by the Agency with regulatory and policy measures and instruments; and investigate fraud, corruption and other forms of financial and service mismanagement and criminal activity. This was anticipated to be established by February 2013.

What can you do?

We ask for your support for the campaign through the following actions:

  1. Register your cases of debit deductions and complete a community report at your local advice office.
  2. If you have difficulties finding a local advice office contact the Black Sash Helpline on 072 663 3739 or This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it.  for further information.
  3. Engage your local SASSA by lodging a formal complaint. Keep records and track the process. See toll free details below.
  4. Engage in Rights Education linked to the Campaign.
  5. Watch the Black Sash website (www.blacksash.org.za), facebook https://www.facebook.com/BlackSashSouthAfrica), and the media for next steps.

Remember!

After acquiring a statement of your dispute, report your dispute using the CPS toll free number 0800 600 160, or at SASSA local office. A SASSA official should send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. , or at a CPS Pay Point. The CPS team leader should send a “please call me” message to 082 3725104 or 083 296 8292. A CPS Call Centre agent should respond by calling you back.

Download our flyer "Stop SASSA-CPS Debits Campaign!"

Read more about the exent of the problem, how community advice offices extend assistance, and our Campaign demands.

Read further updates to the Campaign